National Certificate in Generic Management: Customer Management NQF Level 5 (SAQA 59201 -LP 60273 )

Categories Generic Management

About Course

<h4>NC: Generic Management: Customer Management NQF L5</h4> <h4>(SAQA ID 59201Linked to LP 60273) – 177 credits</h4> <BR> <h5>Duration: 12 months</h5> <h5>Qualification Overview</h5> A person acquiring this qualification will be able to manage customers as well as front-line managers in an organisation. Front-line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including: <BR> Initiating, developing, implementing and evaluating operational strategies, projects and action plans <BR> Recommending change within teams and/or the organisation to improve the effectiveness of the organisation (where appropriate), Monitoring and measuring performance, as well as applying continuous or innovative improvement interventions in the organisation in order to attain its desired outcomes. <BR> The learners will be taught the importance of customer satisfaction and will thereby be able to contribute towards the achievement of the objectives and vision of the organisation. They will learn how to build relationships using communication processes (both vertically and horizontally within the organisation), with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.

• Initiate, develop, implement and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit.
• Monitor and measure performance and apply continuous or innovative improvement interventions in the unit.
• Lead and manage a team of first-line managers to enhance individual, team and unit effectiveness.
• Build relationships with superiors and with stakeholders across the value chain.
• Apply the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks.
• Enhance the development of teams and team members.

Course Curriculum

LIVE VIRTUAL TRAINING SESSION

Join Live Training Session – National Certificate in Generic Management

Module 1 – Financial Management

Module 2 – Relationship Management.

LEARNER GUIDE -Unit Standard: 252027 – Devise and apply strategies to establish and maintain workplace relationships

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POE GUIDE -Unit Standard: 252027 -Devise and apply strategies to establish and maintain workplace relationships

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LEARNER GUIDE – Unit Standard:252043 – Manage a diverse work force to add value

00:00
POE GUIDE – Unit Standard: 252043 – Manage a diverse work force to add value

00:00
LEARNER GUIDE – Unit Standard:12433 – Use communication techniques effectively

00:00
P.O.E GUIDE – Unit Standard: 12433 – Use communication techniques effectively

00:00
ASSIGNMENT – MODULE 2 – Relationship Management

00:00

Module 3 – Customer Service Management

Module 4 – Team Management

Module 5 – Leadership

Module 6 – Ethics and knowledge Management

Module 7 – Change Management

Free

Free access this course

Enrollment validity: Lifetime

Level

Intermediate
Total Enrolled

121
Last Updated

2025-07-30

Izithelo Strategic Partners( Pty) Ltd.

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National Certificate in Generic Management: Customer Management NQF Level 5 (SAQA 59201 -LP 60273 )